Trust & safety
Your shop, your rules.
SellerDesk works inside the limits you set.
An assistant with access to your shop has to earn that access. Here's how SellerDesk avoids mistakes, what happens to your data, and who's behind it.
Preventing mistakes
What if it gets something wrong?
It stays inside your lines.
SellerDesk11:32Repricer
A competitor dropped Thermos 500ml to €21.99. Matching it:
Blocked by your rule: floor €22.50
Match €21.99 anyway, or keep your price?
ApproveKeep price
Activity log · today
- Price Lunchbox Pro €18.95 → €18.49
- Ad budget Blender X200 €25 → €18/day
- Listing Bento Box: French title added
- Price Water bottle 750ml €14.99 → €15.49
- Learning mode for the first 2 weeksEverything arrives as a draft and you approve it. After a few approvals for a type of task, you choose whether it becomes automatic.
- Red lines you setA price floor and ceiling, a refund limit (over €20, it asks you) and a daily ad budget cap. It never cancels orders or touches your account settings.
- Approval rulesEvery type of task is either Auto or Needs approval. These are the defaults after learning mode, and you can change any of them.
- Everything logged, most of it undoable with one tapEvery action is logged with a timestamp. Price, ad budget and listing changes can be undone. A sent message can't be unsent, so customer messages wait for your approval by default.
Auto
- Sorting and filing email & WhatsApp
- Shipping labels and track & trace
- Booking payouts and invoices that match
- Pausing ad keywords with zero sales
- Price changes between your floor and ceiling
Needs approval
- Customer messages, until you switch them to Auto
- Refunds over €20
- Purchase orders and supplier payments
- Prices below your floor or above your ceiling
- Higher ad budgets
- Publishing listings and social posts
Your data
Your data runs your shop.
Nothing else.
- Stored in the EUYour data lives on servers in the European Union.
- Used only to run your shopIt's there to do your work, and for nothing else.
- Not used to train modelsYour messages, customers and numbers don't train AI models.
- Deleted when you leaveCancel your account, and your data is deleted.
Access
What it can reach,
and why.
You connect each account yourself. Cut access at any time: disconnect any account in one tap, in SellerDesk or in the account itself, and SellerDesk can no longer reach it.
- Bol.comOrders, offers, returns and customer questionsTo answer customers, handle returns and manage prices
- EmailRead and sendTo sort your inbox and reply for you
- WhatsApp BusinessMessagesTo talk with suppliers and customers
- BookkeepingBookings and invoices in Moneybird, Exact or e-BoekhoudenTo keep your books up to date
- CarriersShipments with PostNL and DPDTo create labels and track parcels
- Bol advertisingCampaigns and budgetsTo cut wasted spend within your budget cap
Who we are
The people
behind SellerDesk.
Photo
[Founder name]
Founder, SellerDesk
[One sentence on why you started SellerDesk.]
Ready to hand off the busywork?
Launch price: €19 a month includes your first 100 tasks.